At Knock Knot, customer satisfaction is our priority. Please review our refunds policy below.

1. Refund Eligibility

Refunds are applicable only in the following cases:

  • Damaged or defective product received

  • Incorrect product delivered

Issues must be reported within 48 hours of delivery with supporting images.

2. Refund Process

Once your return request is approved and the product is received and inspected:

  • The refund will be initiated to the original payment method

  • For COD orders, refunds will be processed via UPI or bank transfer

  • Refund will be credited within 5–7 working days, depending on your bank or payment provider

3. Non-Refundable Cases

Refunds will not be issued for:

  • Change of mind after delivery

  • Products damaged due to misuse

  • Used or worn hair accessories

  • Orders canceled after shipment

 

4. Cancellation Refunds

If an order is canceled before shipment, a full refund will be issued as per our Cancellation Policy.

5. Delayed Refunds

If you haven’t received your refund within the stated timeframe, please check with your bank first. If the issue persists, contact our support team with your order details.

6. Policy Updates

Knock Knot reserves the right to modify this Refunds Policy at any time. Any updates will be posted on this page.